1. Is your site secure?
Yes – The Whisky Exchange has put in place a number of foolproof security measures to protect our users, some of which we may not be able to disclose. SSL protects our buyers' transactions and provides visitors with proof of our digital identity. With SSL, your online transactions are secure, confidential and integral and the risks associated with trading over the internet are removed. SSL is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral.
2. Is my privacy assured?
Yes – we take your privacy very seriously and will only use any information you supply to us lawfully and for the purposes of your transaction with us, in accordance with the Data Protection Act 1998. Your details will never be sold or supplied by us to any other companies.
3. Can I order by telephone?
Yes. Please call us during office hours on 07463055145 Our office is open between Monday - Friday 10AM - 9PM. Saturday 10AM - 12PM Sunday and Bank Holidays Closed
4. Can I send my order to a different address?
Yes – just enter the name and address of the person you want us to deliver to in the 'Delivery Details' section when you are placing your order.
5. How much does delivery cost?
We offer 2 free of charge services: Click & Collect and Same Day Local Delivery. For all other London and National deliveries please contact us on email@example.com
6. How quickly will my delivery arrive?
We are proud to offer the same day local delivery for all orders placed before the cut-off time. Please follow our Delivery Charges section for more info.
7. Is there a minimum order?
No – we are happy to ship just one bottle.
8. What happens if my parcel is damaged when it arrives?
We send thousands of parcels every year, and only a handful have problems. However, if your parcel is visibly wet or damaged, or shows signs of having been tampered with, you should either sign for it as 'Arrived Damaged' or refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents before disposing of them and email them to us immediately so that we can arrange a replacement for you.
9. Change in your order status
While we aim to hold all items featured on our website in stock, there are occasions when, due to high demand, we run out of certain items. Should this occur while processing your order, we will contact you either by telephone or email to advise you of. We will give you the opportunity to select an alternative item, cancel the item from your order, or to wait for the product to come back into stock – the choice is yours.
10. Out-of-stock items
While we aim to always have items featured on our website in stock, there are occasions when an item is temporarily out of stock and not expected to come back into stock for some time. We will contact you to keep you updated on any delays and give you the opportunity to select an alternative item or to wait for the product to come back into stock.